At Nexusbays, we are dedicated to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains our processing times, shipping methods, and delivery details.
1. Order Processing Time
All orders are processed after payment confirmation.
- Processing Time: 1–3 business days
- Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping
- Estimated Delivery Time: 7–15 business days
- Free Standard Shipping on orders over $60 USD
- Orders under $60 USD will be charged a standard shipping fee, which will be calculated at checkout.
Express Shipping
- Estimated Delivery Time: 3–7 business days
- Free Express Shipping on orders over $100 USD
- Express shipping fees will apply to orders under $100 USD.
3. Shipping Costs
Shipping fees are calculated based on your order value, destination, and selected shipping method.
All available shipping options and costs will be displayed during checkout before payment.
4. Order Tracking
After your order has been shipped, we will send a confirmation email containing your tracking number.
Please allow some time for tracking information to update after shipment.
5. Delivery Delays
While we work with reliable shipping carriers, delivery times may occasionally be affected by circumstances beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier delays
- Incorrect shipping information
- Peak holiday seasons
If your order experiences an unexpected delay, please contact our customer support team and we will assist you.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order.
If incorrect address information causes delivery issues, Nexusbays cannot be held responsible for lost or delayed packages.
Please contact us as soon as possible if you need to update your shipping information.
7. Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on the destination country.
Any additional customs charges are the responsibility of the customer.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Nexusbays
Email: service@nexusbays.com
Phone: +1 213 565 7885
Address:
142 Spirit Dr
Roebuck, South Carolina 29376
United States