At Nexusbays, customer satisfaction is our priority. We want you to love your purchase and have a positive shopping experience. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the policy below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, and unwashed
- Items must have original tags attached
- Items must be returned in their original packaging
- Items must be in resalable condition
Items that do not meet these requirements may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Items marked as final sale
- Items that have been worn, washed, damaged, or altered
- Items without original tags or packaging
3. Return Process
To start a return, please contact our customer service team with:
- Order number
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions.
Please do not send items back without contacting us first.
Email: service@nexusbays.com
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning items. Nexusbays is not responsible for packages lost during return shipping.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is caused by an error on our part.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order information and photos of the issue. We will review the case and provide an appropriate solution.
7. Order Cancellation
Orders can be canceled within a limited time after purchase before they are processed and shipped.
Once an order has entered the shipping process, cancellation requests may not be accepted.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Nexusbays
Email: service@nexusbays.com
Phone: +1 213 565 7885
Address:
142 Spirit Dr
Roebuck, South Carolina 29376
United States